FACE BEAUTY CO
Registered Address: 8 Mount Pleasant, Fairford, Glos, GL7 4BA
Conditions relating to your use of online FACE BEAUTY CO.
These terms and conditions of sale apply to all goods supplied through this website by FACE BEAUTY CO (referred to as “FBC/we/our/us”), whose registered office is at 8 Mount Pleasant, Fairford, Glos, GL7 4BA
By placing an order by telephone with our online shop team, you confirm your unconditional acceptance of these conditions.
By accepting the terms and conditions when registering on our website, you confirm your unconditional acceptance of these conditions.
You acknowledge that any use of this website including any transactions made are subject to these terms and conditions.
1. Your Account
If you use this website, you are responsible for maintaining the confidentiality of your password and for restricting access to your computer to prevent unauthorised access to your account. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide to us are correct and complete and inform us immediately of any changes to the information provided when registering. You can access and update the information you have provided to us within the ‘My Account’ section of the web site.
FBC reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
2. Privacy
All credit / debit card data is encrypted before being processed securely via Stripe, our payment provider. FBC do not store any of your credit / debit card details and have no access to your credit / debit card information at any time.
All personal data is strictly held in relation to your business dealings with FBC. None of this data will be disclosed (unless required by law) to any third party. This data is stored in accordance with the Data Protection Act 2018 and can be checked or updated by contacting FBC.
3. Access to the FBC Website (facebeautyco.com)
We will make all reasonable endeavours to ensure that availability of the web site will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet and the World Wide Web, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for Website Access
FBC grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of FBC. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
5. Our Contract
No contract exists between you and FBC for the sale of any products until FBC has received and accepted your order and has received payment in full (in cleared funds). Once FBC does so, there is a binding legal contract between us.
When you place an order to purchase a product from FBC, we will send you an acknowledgement of you order via email, which will contain the details of your order.
Acceptance of your order will not take place until after your payment is taken and you receive your acknowledgement of order email. It is at this point that a binding legal contract is created and any such contract is subject to these terms and conditions.
Payment for the products and delivery charges can be made by any method shown on our website at the time you place your order. Payment for the products and delivery charges is taken at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this as soon as possible and a full refund will be issued.
FBC reserve the right to refuse to supply to individuals whose credentials cannot be verified, We will use discretion in these matters and will not authorise payment or supply unless we are completely satisfied that the order is legitimate.
The completion of sale is subject to the customer agreeing to use the product in accordance with manufacturer’s guidelines and recommendations. FBC accept no responsibility for products other than supply and delivery to the customer.
All products should be patch tested before complete use to determine suitability. It is then the customer’s responsibility to determine whether a product is suitable for use on their skin. Whilst advice may be given via telephone or email, FBC cannot be held responsible if a product reacts with your skin.
6. Product Descriptions and Pricing of Products
The description and price of the products you order will be as shown on our website at the time you place your order. All prices quoted include VAT at the current rate, where applicable.
Product descriptions on the FBC website are provided by the manufacturers / distributors, but please remember the descriptions relate to individual products and results and reactions on the skin will vary widely depending on other products they are used in conjunction with.
Please also bear in mind any medications including prescription creams, tablets, hormonal body changes and clinic / beauty facials can also affect the results and reactions. It is the customer’s responsibility to patch test any product prior to use, check compatibility of any purchased products with other material facts that can affect results described and FBC cannot take responsibility for any adverse reactions.
The majority of products are in stock, however if due to stock shortage it appears to us that we are unlikely to be able to deliver the products within 5 working days of receipt of your order then we will either contact you within the said 5 working day period to agree a revised date for anticipated delivery of the products or re-credit any sum/s that have been paid by you or debited from your credit card for the products concerned. A confirmation email shall be sent confirming this refund.
Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, FBC will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If FBC does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14-day period, FBC will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the products.
Free samples received with your order may vary in brand and quantity depending on current availability.
FBC operate a standard product pricing policy in the UK, Channel Islands and all other countries we ship to, meaning that customers are charged the same prices in GBP irrespective of where they live. FBC do not offer VAT back on any purchases. Product prices are the same across whether purchasing in clinic or through the Internet on our online store.
The currency rates provided by FBC are based on the base currency rate provided by http://www.xe.com. Please note, the purchaser’s bank or credit card provider may charge a different rate to this, however our currency service gives you a guide price.
7. Returns, Cancellations and Substitutions Policy
Please see our Shipping & Returns page for details.
8. Delivery
We aim to dispatch stock lines immediately. Subject to availability most products should arrive at their destination within 2-5 working days. Please respect that often due to circumstances beyond our control the delivery time can be prolonged.
Standard UK deliveries are dispatched by Royal Mail recorded – typically delivery can be expected within 2 to 5 working days of placing an order.
Please note no dispatch and delivery on Bank holidays, Saturdays and Sundays. During Christmas and Sale periods it might take longer to dispatch your order (up to 7 working days).
In the event of delivery not being possible within 14 days (UK) of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.
If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.
International orders can take from 3 – 15 working days to be delivered, depending on the country and location that the order is being dispatched to.
Some international orders may have to pay customs duty; this is at the discretion of the country posted to.
If the customer does not agree to pay the customs duty, the parcel may be returned to FBC and the value refunded will be less the customs duty or cost of return from the courier (if charged) and less the cost that FBC paid to dispatch the parcel.
The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us, as we are unable to investigate with couriers until this time has passed.
If a parcel is deemed lost we will not be able to offer a replacement until 15 working days after the dispatch date, subject to customers completing a non-receipt form. If a parcel is lost, we are not able to offer a straight refund, we will however send out a replacement.
Any goods not received within the 15 working days timescale must be reported to FBC in writing 20 working days from the date of dispatch. Please note we cannot accept responsibility after this date due to courier regulations regarding the compensation for lost parcels.
All shortages, damages and incorrect items must be reported within 24 hours.
The products you order will be delivered to the delivery address you give when you placed your order, however, if you are a new customer placing an order for the first time FBC reserve the right to post only to the billing address provided should this differ from the delivery address.
Upon receipt of your order you may be asked to sign for the parcel received in good condition.
If a parcel appears to be damaged in any way DO NOT accept the delivery and notify FBC immediately.
9. Communications
When you visit the FBC website or send emails to us, you are communicating with us electronically. We often communicate with you by email or by posting notices on the website. You agree to receive written communications from us electronically. This condition does not affect your statutory rights.
Upon receipt of emails FBC will reply where possible by email or telephone call within 24 hours (not including weekends and bank holidays).
By ordering over the telephone you are acknowledging that you have read and agree to these terms and conditions prior to your call.
10. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these terms and conditions at any time. Any changes to our terms and conditions will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
11. Limitation of Liability
We will not be held responsible for any delay to comply with our obligations under these terms and conditions if the delay arises from any cause that is beyond our reasonable control. This does not affect your statutory rights.
Subject to the paragraph below, if you are a consumer FBC shall not be liable to you for any loss or damage in circumstances where:
a) There is no breach of a legal duty owed to you by FBC or by its employees or agents;
b) Such loss or damage is not a reasonably foreseeable result of any such breach;
c) Any increase in loss or damage resulting from breach by you of these terms and conditions.
Nothing in these conditions excludes or limits the liability of FBC for death or personal injury caused by FBC negligence or fraudulent misrepresentation.
If you are a business customer FBC shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with your order.
12. Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of England or Wales.